568bd Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how 568bd ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", "the User") who access or use the 568bd website located at https://568bd.io, including all services, features, and content available through the platform.

568bd operates as an online casino and sports betting platform serving players in Bangladesh. We are committed to protecting the privacy and security of every player who entrusts us with their personal information. This Policy is intended to be transparent, straightforward, and written in plain English so that you fully understand how your data is handled at every stage of your relationship with 568bd.

By registering an account on 568bd, making a deposit, or otherwise using any feature of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not use the 568bd platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into our broader framework of player protection obligations.

2. Data Controller

For the purposes of this Privacy Policy, 568bd is the data controller responsible for the personal data collected through the 568bd platform. As data controller, we determine the purposes and means by which your personal information is processed.

All data-related enquiries, requests, and formal complaints should be directed to our support team using the contact details set out in Section 13 of this Policy. We will acknowledge all data-related requests within 48 hours and provide a substantive response within 30 calendar days.

3. Information We Collect

568bd collects personal information in several ways: directly from you when you register and use the platform, automatically through your use of the website, and in limited cases from third-party service providers where required for identity verification or fraud prevention.

3.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, mobile phone number, email address (where applicable), and a chosen account password.
• KYC verification documents: Copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence submitted to verify your age and identity.
• Payment information: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others), and transaction reference numbers. Note: 568bd does not store full card numbers or mobile banking PINs directly — payment data is handled via our payment processing partners.
• Communications: Any messages, complaints, or enquiries you send to our support team via email, WhatsApp, or live chat, including the content of those communications and any attachments you provide.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion periods, and cooling-off requests you voluntarily set on your account.

3.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage and activity data: Pages visited on the 568bd platform, games played, bets placed, session duration, navigation paths, and feature interactions.
• Transaction data: Deposit and withdrawal history, bonus claims, wagering activity, and account balance movements.
• Cookies and similar technologies: Data collected via browser cookies, local storage, and session tokens — see Section 6 for full details.
• Location data: General geographic location derived from your IP address (country and city level only). We do not access precise GPS-level location data.

3.3 Information from Third Parties

• Identity verification providers: Where we use third-party KYC verification services to confirm the authenticity of identity documents, those providers may return verification status data to us.
• Fraud prevention services: We may receive risk-scoring or alert data from fraud prevention partners where unusual account or payment activity is detected.
• Payment processors: Transaction status and confirmation data from bKash, Nagad, Rocket, Upay, and bank transfer intermediaries.

4. How We Use Your Data

568bd uses the personal data we collect strictly for the purposes necessary to operate a safe, legal, and fair online gaming platform. The following table summarises the key purposes for which we process your personal information and the legal basis that justifies each use:

• Account creation and management: To register your account, verify your identity, maintain accurate account records, and facilitate your login to the platform.
• Processing transactions: To process deposits, withdrawals, and bonus credits accurately and in accordance with your instructions, including communicating with payment service providers like bKash and Nagad.
• Age and identity verification: To confirm that you meet the 21+ age requirement and that you are the legitimate account holder, including through KYC document review.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, bonus abuse, and other prohibited conduct outlined in our Terms & Conditions.
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain a record of our communications with you for quality and audit purposes.
• Legal and regulatory compliance: To meet any applicable legal, regulatory, or law-enforcement obligations, including record-keeping requirements and cooperation with financial intelligence investigations.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the 568bd platform.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and to apply any limits, restrictions, or self-exclusion measures you have requested or that we are obligated to apply.
• Direct communications: To send you important account notifications, security alerts, policy updates, and — where you have given consent — promotional communications about 568bd offers and bonuses.

5. Legal Basis for Processing

Every instance of personal data processing at 568bd is grounded in a recognised legal basis. The principal bases on which we rely are as follows:

• Contractual necessity: Processing your registration data, transaction data, and KYC information is necessary to enter into and perform the contract between you and 568bd (i.e., our Terms & Conditions). Without this processing, we cannot provide you with a 568bd account or services.
• Legal obligation: Certain processing activities — particularly identity verification, age verification, anti-money-laundering checks, and record retention — are required by law and cannot be waived regardless of consent.
• Legitimate interests: We process usage data, device data, and fraud-signal data on the basis of our legitimate interest in operating a secure and financially viable platform, provided that interest does not override your fundamental privacy rights.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so only where you have provided clear and informed consent. You may withdraw consent for promotional communications at any time by contacting [email protected].

6. Cookies & Tracking Technologies

568bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. The following categories of cookies are used on the 568bd platform:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember items in your account, and enable core security features. These cookies cannot be disabled without breaking the platform's functionality.
• Performance and analytics cookies: These collect anonymised data about how players navigate the 568bd website — which pages are visited most, where users drop off, and how long sessions last. This data is used solely to improve the platform experience.
• Functional cookies: These remember your preferences — such as your language setting, preferred game categories, and responsible gaming limits — so you do not have to re-enter them on each visit.
• Security cookies: These are used to detect and prevent fraudulent login attempts, bot activity, and session hijacking. They are part of our core security infrastructure.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, disabling strictly necessary or security cookies may prevent you from accessing your 568bd account or cause the platform to malfunction. 568bd does not use third-party advertising cookies or cross-site tracking technologies for retargeting purposes.

7. Data Sharing & Third Parties

568bd does not sell, rent, or trade your personal data to any third party under any circumstances. We share personal data with external parties only where strictly necessary and only with parties that meet our data protection standards. The categories of third parties with whom we may share your data are as follows:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment intermediaries receive only the data necessary to process your deposit or withdrawal transaction (e.g., your mobile account number and transaction amount). They are contractually prohibited from using this data for any other purpose.
• Identity verification providers: Third-party KYC service providers that process your identity document data solely for the purpose of verifying your age and identity on behalf of 568bd. All KYC providers are bound by strict confidentiality obligations.
• Fraud prevention and security partners: Risk intelligence and fraud detection services that receive device fingerprint data, IP addresses, and transaction patterns to generate risk scores and alerts. No personally identifiable information beyond what is technically necessary is shared with these partners.
• Game software providers: Studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive a session token and anonymous player identifier in order to operate their game software within the 568bd platform. They do not receive your name, mobile number, or financial data.
• Legal and regulatory authorities: We may be required by law to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies in Bangladesh in response to a lawful order, court order, or regulatory investigation. We will notify affected players of such disclosures where legally permitted to do so.
• Professional advisors: Legal counsel, auditors, and compliance advisors who are bound by professional confidentiality obligations and who access personal data only where necessary for the performance of their professional services to 568bd.

8. Data Retention

568bd retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, retention will be extended only for the duration of that specific requirement.

9. Data Security

568bd takes the security of your personal data seriously and maintains a layered technical and organisational security architecture to protect your information against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 568bd platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols. The padlock icon in your browser confirms that your connection to 568bd is secure at all times.
• Encrypted data storage: Sensitive personal data — including identity documents, payment method references, and authentication credentials — is stored in encrypted form at rest. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data within the 568bd organisation is restricted on a strict need-to-know basis. Staff members are granted only the minimum data access required to perform their role. All data access is logged and audited.
• Password security: Account passwords are hashed using a robust cryptographic algorithm. 568bd staff never have access to your plain-text password. You are strongly encouraged to use a unique, complex password for your 568bd account and to enable any available two-factor authentication features.
• Fraud and anomaly detection: Automated monitoring systems analyse login patterns, transaction behaviour, and device signals in real time to detect and respond to potential security incidents before they escalate.
• Security incident response: In the event of a data breach that poses a risk to your personal data, 568bd will notify affected players as promptly as possible, and no later than 72 hours after becoming aware of the breach, with details of the incident and recommended protective actions.

10. Your Rights

As a player on the 568bd platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account details.

• Right of access: You have the right to request a copy of the personal data that 568bd holds about you. We will provide this information within 30 calendar days of receiving a valid request. The first copy is provided free of charge; subsequent requests may be subject to a reasonable administrative fee.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Certain data fields — such as your registered name — may require supporting documentation to amend in order to preserve the integrity of our KYC records.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Please note that this right is subject to our legal obligation to retain certain records — for example, transaction and KYC data which we are required to retain for a minimum of five years.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is contested, or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format.
• Right to object: You have the right to object at any time to processing of your personal data based on our legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent (e.g., receipt of promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

11. Children's Privacy

568bd is a strictly 21+ platform. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Our registration process requires a date of birth declaration, and we enforce age verification through our KYC process.

If we become aware at any point that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data as far as is legally permissible, and return any deposits made by that individual. If you believe that a minor has registered on the 568bd platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

568bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our services. Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to that data — we will provide advance notice to registered players via the contact details held on their account, at least 14 days before the amended Policy comes into effect.

Minor changes — such as clarifications of existing practices, typographical corrections, or structural reorganisation that does not alter substantive meaning — may be made without advance notice. The date shown at the top of this Policy will always reflect when the most recent update was made. Your continued use of the 568bd platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.

The current version of this Privacy Policy will always be available at https://568bd.io/privacy-policy. We encourage you to review this page periodically to stay informed of how 568bd protects your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how 568bd handles your personal information, please contact us using any of the channels below. All privacy-related communications are handled by our dedicated support team, who are available daily from 6:00 AM to 12:00 AM Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] — please include "Privacy Request" in your subject line
• WhatsApp: +880 1800 568 568 — available during support hours
• Live Chat: Available directly on the 568bd platform during support hours